PRIVACY POLICY


We respect your right to privacy and this policy summarizes how Philippe DECUYPER ("eaReckon", "We") collects and uses the personal data that you provide to us by using the www.eareckon.com web site.

For confidentiality and security reasons, the www.eareckon.com web site is composed of three parts, each of these parts having its own database:

- The “Main Site” (www.eareckon.com) is used to present eaReckon software and allow users to access this software.

- The “Online Store” (www.eareckon.com/eshop) allows users to purchase user licenses (serial numbers) for the paid software.

- The ' Forum ' (www.eareckon.com/forum) is a discussion space dedicated to users of the eaReckon software.

These three parts can be accessed without creating an account, but some services require the creation of such an account and the submission of personal data.

Only useful personal data are requested when creating an account.
For example, if you want to register a serial number and access the software for which you have purchased a user license, you will have to create a user account on the main site. However, if you bought your license from a third-party distributor, your postal address is not useful to us and this is why such information is not required when creating a user account.
On the other hand, if you want to purchase a license through the eaReckon online store, your real name and postal address are necessary to complete the transaction and to write an invoice. This is why your postal address and your real name are required when creating a customer account on the online store.

ARE YOU UNDER 18 YEARS OLD?

We do not sell services for purchase by persons under 18 years old.
If you are under 18 years old, you are not allowed to purchase anything from the Online Store.
In addition, if you are under 16 years old, you may use this web site only with the consent, involvement and supervision of a parent or guardian. In this case, please do not submit any of your personal data such as your name, email address, postal address, etc.

DATA CONTROLLER AND CONTACT INFORMATION

The data controller is Philippe DECUYPER, owner of the eaReckon trademark and “micro-entrepreneur”.
HEAD OFFICE : 87T rue de Messines - VERLINGHEM (France).
SIRET (French company registration number) : 518 286 794 00020
CONTACT: privacy[at]eareckon[dot]com

PERSONAL DATA THAT WE GATHER FROM YOU

  • Main site (www.eareckon.com)
    Personal data collected when creating a user account:
    Name (your 'real' name is not required here).
    User name
    E-mail address
    Password (encrypted in the database).

    Purpose of a user account:
    Access to the paid software (download link(s), authorization tools) for which you have acquired a user license.

  • Online Store (www.eareckon.com/eshop)
    Personal data collected when creating a customer account:
    Name (your 'real' name is required here).
    First name (your 'real' first name is required here).
    Postal address
    E-mail address
    Password (encrypted in the database).

    Regarding the online store, note that we do not gather and therefore, we do not store any information in relation to your bank account (account or credit card numbers for example), but Paypal may do so when you complete an order.

    Purpose of a customer account:
    A customer account allows you to purchase user licenses for the paid software.
    In the case of a validated order, these data allow us to meet legal obligations (creation of an invoice, accounting and administrative obligations).

  • Forum (www.eareckon.com/forum)
    Personal data collected when creating a forum account:
    User name (this user name will publicly appear on the forum if you post a message – it does not have to be a “real” name).
    E-mail address
    Password (encrypted in the database).

    Purpose of a forum account:
    A forum account allows you to write messages in the forum and receive notifications to which you have subscribed.
    You do not need an account to read the messages that have already been posted on the forum.

  • Newsletter
    Our newsletter is managed by a third party company (MailChimp).
    We do not automatically subscribe you to the newsletter when you create an account on our website.
    If you are interested by the eaReckon newsletter, you must explicitly subscribe to it through a dedicated subscription form hosted by MailChimp.
    You can unsubscribe from it at any time.
    Please see the 'Recipients of your data' section of this Privacy Policy for more information about MailChimp.

DATA THAT ARE AUTOMATICALLY COLLECTED

Cookies
Our website stores small files (“cookies”) on your computer. These files contain information such as your browsing preferences or your connection status.
The Main Site, Online Store and Forum use “functional” cookies that help to optimize the connection, the management of your account and the online buying experience.
By default, most browsers automatically accept cookies, but they allow you to disable them.
We recommend that you keep cookies turned on so you can benefit from all the features of the web site.
However, if you want to disallow cookies, it is possible to do so by setting your browser accordingly.
If you use a public computer, it is highly recommended to log out of your account(s) when leaving this computer.

IP address
Your IP address is an alphanumeric address related to the point of connection from where you visit our web site.
We may store your IP address when you visit our web site (when creating an account, when placing an order or when you use the contact form, for example).
This allows us to detect and trace a possible malicious use of the web site, but also to obtain an approximate location of your device when validating an order so we can meet legal obligations.

Other information
Our web host allows us to access logs related to our web site (Apache logs).
These logs contain information about visits, which may include: your IP address, the pages you have visited on the web site, the files you have downloaded, the names and versions of your browser and operating system, the third-party site (referrer) that has directed you to our web site (through a web link on which you clicked).
We regularly look into these logs for statistical purposes, to detect a possible malicious use of the web site and to verify or improve the proper functioning of the web site.

RECIPIENTS OF YOUR DATA

The collection of personal data through our web site is intended to provide you with the services you have requested.
We do not sell or rent your personal data to third parties, under any circumstances.
In addition, we do not disclose your personal data to third parties, except if:

  • We have to comply with a legal requirement or a court order, or to establish or defend a legal claim; or
  • The disclosure to a third party company is required to process a transaction or to provide services that you have explicitly requested:

PayPal
PayPal (Europe) S.à.r.l - Luxembourg
We use Paypal to process the payments related to your orders on the online store.
When validating an order on the online store, you are redirected to the Paypal web site and the information you have submitted during the creation of your customer account (except your password) as well as the details of your order can be passed to Paypal.
Once redirected to the Paypal web site, Paypal may also collect additional personal data from you.
Because of this, all PayPal transactions are subject to the PayPal Privacy Policy.

MailChimp
The Rocket Science Group LLC - USA
We use MailChimp to send our newsletter.
By subscribing to our newsletter through the dedicated registration form, personal data such as your e-mail address, your IP address and some information about the links (in the newsletter) on which you have clicked will be collected by MailChimp and stored on the MailChimp servers.
For more information about this, please read the MailChimp Privacy Policy.
If you change your mind about your subscription to the newsletter, you can unsubscribe from it at any time.

DATA STORAGE PERIOD

Your personal data are only retained for as long as necessary.
Your right to use the software for which you have acquired a user license, and your desire to benefit from other services (like the forum), is not explicitly limited in time. Therefore, the collected data are kept for an indefinite period.

However, “unused accounts” will be deleted on a regular basis to avoid the retention of unnecessary personal data.
By “unused accounts”, we mean:

  • User accounts without any registered serial number.
  • Forum accounts without any posted message.
  • Customer accounts without any validated order.

YOUR RIGHTS

In accordance with the applicable laws in the European Union, you have the following rights with respect to your personal data. Most of these rights are not absolute.

Right of access and Right to portability
You have the right to ask us to confirm whether we process your personal data. If we do, you have the right to request access to your personal data that we process.
In this case, we will provide it to you in a structured, commonly used and machine-readable format.

Right to rectification
You have the right to have us correct your personal data if they are inaccurate.

Right to erasure
This right is also called the “right to be forgotten.”
You may ask us to delete your personal data, unless:

  • we need to process or store them to comply with a legal obligation ; or
  • we need to process them to establish, exercise or defend a legal claim.

Right to object to processing
You have the right to object to us processing your personal data, unless:

  • we need to process them to comply with a legal obligation ; or
  • we need to process them to establish, exercise or defend a legal claim.

In any case, should we process your personal data for direct marketing purposes, you have the right to object to this processing.

If you want to exercise one of these rights, please contact us at the following email address:
privacy[at]eareckon[dot]com
We will answer within a period of 30 days after receipt of your request.
Considering the confidential aspect of your personal data, we may have to ask you for a proof that you are the person concerned by these personal data before we can effectively address your request.

CHANGES TO THIS PRIVACY POLICY

Changes to this Privacy Policy will be posted on this web site. In some cases, we may also send an email to notify users of the changes.
We reserve the right to update or modify this Privacy Policy at any time and without prior notice.
Any modifications will apply only to the personal information we collect after the posting.

EFFECTIVE DATE

This Privacy Policy was last revised on May 18th, 2018.